WHAT WE CAN DO FOR YOU
Manual Readings
Read the bulk water meter each month.
Water Consumption
Calculate the water consumption and sewerage charge for each consumer.
Billing
Process billing information for each consumer’s water consumption and sewerage charge.
Verification Of Meter Readings
Verify that the meter readings reflected on the municipal invoice are correct and confirm that the invoice is accurate before payment thereof.
Water Charges
Calculate the water and sewerage charges when the municipality estimates the readings.
Investigate Irregularities
Investigate irregularities or discrepancies.
WHERE WE CAN SUPPORT
Measure
Our advanced smart water meters send accurate consumption data directly to our monitoring portal.This allows us to offer our customers accurate consumption measurements.
The monitoring portal also allows us to detect leaks and abnormalities as they happen, saving our customers thousands of litres of water every year.
The monitoring portal assists commercial, industrial and residential consumers to measure, manage and improve their overall water consumption which can lead to a reduction in your water bill.
Manage
Our team processes accurate billing information for our customers based on their water and sewerage consumption. We are able to represent our customers with regards to any discrepancies they may have with the City of Cape Town.
Recover
Faircape will be able to submit actual municipal readings when they have been estimated. We ensure that the correct tariff is applied by the City of Cape Town and reconcile all water consumed and sewerage charges to the City of Cape Town account.
Ongoing
After our systems are installed and in place, our team provides ongoing management services. We aim to attend to our customer’s queries whenever they may arise.
We offer reconciliation of your account with the City
of Cape Town
Step 1
Compare City accounts to your property meter readings.
Step 2
Check bulk meters for discrepancies.
Step 3
Check sub meters for discrepancies.
We offer reconciliation of your account with the City
of Cape Town
Step 4
Check common areas for any irregularities.
Step 5
If any irregularities are picked up we will supply the information to query the bill with the City.