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Water Meter & Automatic Meter Reading FAQs

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Water Management Services

We help sectional title schemes, estates, commercial buildings, and industrial properties manage water consumption, improve billing accuracy, reduce water losses, and support compliance through metering, monitoring, leak detection, and alternative water supply solutions.

Body corporates, managing agents, landlords, developers, estate managers, and facility managers who need accurate water usage tracking and cost recovery across multiple units.
Yes. We collect and verify meter readings, produce usage reports, and help identify abnormal consumption patterns that can indicate leaks, faulty meters, or irregular usage.
Yes. We investigate high consumption and billing irregularities by checking readings, usage patterns, and possible leaks, then recommend corrective actions such as leak detection, meter repairs/replacements, or improved monitoring.
Yes. We support schemes and properties by comparing on-site readings to municipal accounts, identifying discrepancies, and improving accuracy for cost allocation.
Yes. We support accurate allocation using sub-metering, verified readings, and reporting so trustees and managing agents can recover costs fairly.
By combining ongoing monitoring, alerts, proactive leak detection support, and reporting that highlights unusual usage before it becomes expensive.

Water Meter Installations

We install smart water meters, prepaid water meters and analogue water meters depending on property type, budget, and management requirements.

Yes. We handle supply, installation, commissioning, and calibration where required.

Both. If existing meters are compatible, we can upgrade them to enable remote reading. If not, we recommend replacement options.

Assessment and consultation, proposal and system design, installation, commissioning/calibration, and training or handover support.

In some cases, yes. Options depend on scope, number of meters, and the type of system being installed.

There may be a planned shut-off during installation. We aim to minimise downtime and schedule work to reduce disruption.

Smart Water Meters

A smart water meter measures water usage digitally and transmits readings automatically, allowing remote visibility of consumption.

Better accuracy, improved consumption visibility, faster leak awareness, fewer billing disputes, and less reliance on manual readings.

Yes, depending on the meter and setup. Alerts can highlight abnormal consumption patterns and potential leaks.

Yes. Usage can be viewed on a dashboard with graphs and reporting to track consumption trends.

They can be, especially over time, and they reduce manual reading errors. Accuracy depends on the meter specification and installation conditions.

Prepaid Water Meter

A prepaid meter allows users to pay for water upfront. Water credit is loaded and usage deducts from the balance.

They support better cost recovery, reduce arrears, improve user control, and encourage water-saving behaviour.
Residents purchase water credit through the approved vending method for the specific meter platform and then load the token or credit.
Yes. They are commonly used where individual unit billing control is needed and where cost recovery is a priority.
Water supply may reduce or stop depending on the configuration. Emergency support may be available for qualifying incidents (see Support section).

Many prepaid meters are battery-powered. Battery lifespan varies by model and usage patterns.

Automatic Meter Reading (AMR)

AMR is a system that enables meter readings to be captured remotely using a communication device connected to compatible meters

It reduces human error, saves time, improves billing accuracy, and enables quicker detection of abnormal consumption.

No. Compatibility depends on the meter model and installation type. We assess this during consultation.

It can support earlier identification by showing unusual usage patterns and continuous flow indicators.
Yes. Reporting can include consumption trends, exception alerts, and readings history.

Analogue Water Meters

A mechanical meter that measures water usage through moving parts and is read manually.

They are cost-effective, simple, and reliable for many applications where remote monitoring is not required.
Often yes, if the model supports add-on technology for remote reading. We assess this before recommending.
It depends on age, usage conditions, and accuracy requirements. We can recommend a maintenance or replacement cycle after assessment.

Leak Detection Services

Yes. We provide leak detection support to help locate and reduce water losses in buildings, complexes, estates, and commercial sites.
Sudden spikes in consumption, continuous flow readings, damp patches, dripping sounds, low pressure, or unusually high water bills.
Yes. Smart metering and AMR data can flag abnormal usage and continuous flow patterns that suggest leaks.
We can assist with diagnosing and locating leaks across property systems depending on access and scope.
Immediately. Leaks waste water, increase costs, and can cause serious property damage.

Alternative Water Supply & Water Treatment

Yes. We support solutions that reduce reliance on municipal supply, such as borehole integration, filtration, treatment, and greywater systems.
Yes. We can design and support treatment solutions based on water quality and intended use.
A system that reuses wastewater from sources like baths, basins, and laundry for non-drinking uses such as toilet flushing or irrigation.
Yes. Filtration can be designed for applications like irrigation, cleaning, pools, and other non-drinking uses.
Yes, where required. RO can treat certain water sources by removing dissolved salts and impurities, depending on the design goals.
Yes. Treatment systems perform best with ongoing checks, filter changes, servicing, and monitoring.

Compliance & By-Law Support

Yes. We support properties with assessments and recommendations related to metering, monitoring, and infrastructure requirements for compliance

Requirements can depend on property configuration and municipal directives. We assist with assessments and practical recommendations for compliance.

Yes. We advise on practical infrastructure considerations that often go hand-in-hand with sub-metering and efficient water management.
Yes. Good records support accurate billing, dispute resolution, and operational continuity, especially where multiple meters are in place.

Support - After-Hours & Emergency Assistance

Yes. We provide after-hours and emergency support for qualifying incidents related to metering and urgent water issues.

Examples include major leaks or bursts, no water due to meter failure, prepaid meter failure causing loss of supply, urgent loading issues preventing access to water, or other incidents that risk damage or serious disruption.
Non-urgent queries such as general usage questions, standard billing questions, routine maintenance requests, or issues where the system is functioning normally.

Typically no. If the prepaid meter is functional, after-hours support may not apply. Each call is assessed based on urgency and impact.

Keep key meter details on file, ensure responsible persons have access to meter locations, monitor consumption trends, and report leaks immediately.
This depends on the incident type, location, and availability. Some cases may be resolved remotely (for example, account or token-related checks), while others may require a call-out.

Often yes. After-hours call-outs may carry different rates due to timing and urgency. We recommend confirming call-out terms as part of onboarding.

Property name and address, meter number (if available), a clear description of the problem, when it started, and whether water supply is currently affected.

Getting Started & Practical Questions

We recommend an assessment. The right approach depends on your property type, number of units, existing meters, billing requirements, and whether you want prepaid, smart monitoring, or basic metering.
Yes. We regularly work with property managers, trustees, and facility managers on metering, monitoring, and water management.
Yes. We support both new installations and upgrades for existing buildings.
It depends on site readiness, access, and number of meters. Smaller projects can be quicker, while larger complexes require phased planning.

Yes. We provide guidance for property managers and stakeholders so the system is used correctly from day one.

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